pam hess, ma, rhia, ccs, cdip, cpc

managing director, cdi

Pamela C. Hess is a nationally recognized expert in health information management (HIM) with over 30 years of healthcare experience in revenue cycle operations, clinical documentation improvement, electronic health record applications, reimbursement, coding, billing, compliance, quality control, and coding training. Her experience in the healthcare industry has focused on:

  • Implementation of large teaching facility complex CDI programs as well as implementations at medium to small community and regional facilities. Prior to joining himagine, she led the CDI service line for Deloitte & Touche, LLC and Navigant Consulting, Inc.
  • Management of HIM coding services and development and implementation of coding, billing, and reimbursement related consulting projects with a focus on improving inpatient coder skill sets to support clinical documentation improvement programs
  • Work with a variety of health systems including academic medical centers, acute care hospitals and multi-specialty physician practices
  • Innovative project management and redesign while encouraging organizational acceptance and effective transition plans

She is known in the industry as a trusted advisor and subject matter expert, and has authored the original edition of the Hospital Charge Description Master Guide, by OptumCoding, Cardiology Procedural Coding Select, by Decision Health, and  Clinical Documentation Improvement – Principles and Practice by AHIMA Press. Most recently she published Clinical Documentation Improvement for Outpatient Care by AHIMA Press in July 2018. The AHIMA Press publications may be found at:

American Health Information Management Association link:

American Medical Association Link: